Contact form to activate e-ID?

Question

Since Landesamt für Einwanderung(LEA) original OTV system for getting appointments online is permanently shut down, the only way to get an appointment now is their contact form?

I hope not, cos they hardly reply for contact form, the last time I used the contact form, nobody replied after months, I don't even remember what was my request because there's no acknowledgment email even being sent.

I can't activate my Blue card e-ID at a regular bürgeramt because it's issued by LEA, it has to be activated by them....

jeanette · Answer

the walk-in thing at keplerstrasse works but only if you get there by 6am, sometimes they run out of numbers by 7.30. i'd also try emailing the lea's IT support directly at eid-berlin@lea.berlin.de, got a reply in 3 days when i had the same issue last year. worst case you can mail your blue card and a prepaid return envelope to their postfach with a note asking for activation, they've done that for a few people i know

annalenestorch · Answer

fwiw the LEA has a specific email for eID issues that's separate from their general contact form - it's eid-berlin@lea.berlin.de. i sent them a polite german email with my case number and they responded in about 4 days, got an appointment for 2 weeks later. also worth noting that the keplerstrasse office has weird hours, they're closed on wednesdays and fridays for walk-ins, learned that the hard way standing outside for nothing

richardis · Answer

You're right that the contact form is basically a black hole. I've heard the same from multiple people.

What I'd try instead is showing up at the LEA's office on Keplerstraße on a Tuesday or Thursday morning before they open. They've been known to hand out emergency walk-in numbers for specific issues like e-ID activation when you explain the online system is broken. Bring your passport, blue card, and any LEA letters you have.

If that doesn't work, write to the Berliner Beauftragte für Datenschutz und Informationsfreiheit about the lack of response on your contact form. Sometimes that gets things moving faster than anything else.

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