CrtiCare Asia Hospital Nightmare?

Question

So, I'm visiting my aunt in @Mumbai and she had to go to CrtiCare Asia Hospital. The place looked modern enough, but the billing process? A complete and utter mess. It felt like navigating a labyrinth of paperwork and hidden charges. My aunt's insurance was supposedly covered, but they kept finding "additional" costs. Seriously, does anyone else have experience with this hospital's billing? Did you face similar issues? I need to prepare myself if she needs further treatment...

birgamerker · Answer

the real issue is they bill insurance and self-pay patients at different rates. if your aunt has a PPN or corporate tie-up, ask the TPA desk at the hospital directly for the pre-auth breakdown before any procedure. i've seen the same room go from 8k to 14k a night depending on which counter you're standing at. also get a copy of teh discharge summary signed by the treating doc, not just the billing guy, otherwise later claims get rejected.

janette · Answer

ask for the billing dept's written tariff sheet at admission, theyre supposed to display it near the cash counter by law but most ppl never look. compare that rate against what shows up on the final bill, thats where the "additional" charges usually crawl in. also the medical records dept on the 2nd floor gives u a full file copy for like 200 bucks, worth having before u escalate anything to the insurer

myriam · Answer

crtiCare is notorious for this tbh. the trick is to ask for the itemized bill before they process insurance, not after. sit at the billing counter and go line by line, they will quietly drop stuff like "nursing consumables" and "documentation charges" if u push back. also keep every single receipt, they tried charging my uncle twice for the same MRI at the andheri branch

kristiane · Answer

why is this even a question, every private hospital in mumbai pulls this stunt. go sit with the aunty's insurance TPA not the hospital billing wallahs, theyre the ones who actually approve whats covered & whats not. hospital counter will tell u anything to get u to pay upfront

Neu aus Mumbai