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BVG App Error? Incorrect ticket charged.
Has this happened to anyone else? I need to prove that this was an error in the app but I have no evidence, I'm also blocked from taking screenshots of the ticket I was charged for. If anyone else can confirm this also happened to them it would help my case against the BVG. Also any other tips and advice is welcome.
On another rant with BVG: Also, last month I went to the BVG Office to get a €49 Deutschland Ticket only for September and cancelled immediately (received the paperwork to prove the cancellation) and this month they charged me another €49 anyway for October. Gotta love BVG...
The 49 euro ticket thing is unfortunately standard BVG incompetence. The cancellation has to be done through the Deutschlandticket portal, not just at the office, and even then they often mess it up. For the app charge, check your bank transaction timestamp against the BVG app's purchase history. If the times don't match within a few seconds, that's your evidence of a glitch. File a chargeback with your bank as a last resort, but only after BVG's own refund form rejects you first which it probably will.
Ugh, that's so frustrating. For the app thing, you could try checking your phone's Google Play or Apple purchase history, that should show the exact amount you authorised, and that might be enough proof for BVG's customer service to sort it out if you send it in writing.
Yeah I've heard of the app doing weird stuff like that before, especially when the connection is a bit slow. Try sending a written complaint through their Kontaktformular on the BVG website with the exact time and transaction ID, they've refunded me for similar glitches before even without a screenshot.
What is the correct spelling for a street name that appears differently on multiple signs in Charlottenburg?
Worth noting that Berlin street names have official umlaut and ß rules that trip people up, so a sign showing "Strasse" versus "Straße" is not actually a spelling error, just an older transcription. Same with "ue" versus "ü" (e.g. "Kantstrasse" vs "Kantstraße"), both are considered valid renderings and you'll see the ß version on the blue Schilder and the ss version on older plaques or in databases that predate Unicode. If the difference you're seeing is between those two forms, there's nothing to fix and both are technically correct.
if the signs u mean are the old enamel ones on the house facades those are often protected as Baudenkmal so nobody's allowed to correct them even if the spelling is outdated. the binding version is whatever is in the Berliner Strassenverzeichnis plus the entry in the Liegenschaftskataster, so if u tell me the street i can point u to the right Bezirksamt Mitte or Charlottenburg-Wilmersdorf page. tbh the merged district thing is real but the facade signs are a separate story, theyre basically museum pieces at this point
honestly thats super common in Charlottenburg, the district offices were merged from older Bezirke and nobody ever fixed all the Schilder. if its a real street you can check the official strassenverzeichnis on berlin.de, that list is what the Burgeramt actually goes by. which street is it? some of the Kaiserdamm / Kantstrasse signs are notorious for this.
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