What can I do with the loud neighbors issue?

One thing people overlook is that in Berlin, quiet hours (Nachtruhe) are legally enforced from 10pm to 6am, but also during Mittagsruhe from 1-3pm if it's in your Mietvertrag. Check your lease for that clause. If the noise is happening during those protected times, you have a stronger case with the Hausverwaltung.

You could also try a different angle with the family itself. Instead of complaining about the noise, frame it as a structural issue. Ask them if they've noticed how thin the floors are, and mention you're planning to ask the landlord about better insulation. Sometimes that makes people more self-conscious about their footsteps and dragging sounds.

If you end up calling the police at 3am, keep in mind they'll likely just give a verbal warning unless it's extreme. But that warning goes on record with the Ordnungsamt, and if you collect a few of those reports, the Hausverwaltung has to take it seriously under Berliner Mietrecht.

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tbh asking nicely is your first move even if they ignored you before, sometimes a different tone works. if that fails, document everything with timestamps and file a lärmprotokoll with your hausverwaltung - they have to act on persistent noise violations under berlin law. worst case you can call the polizei during quiet hours (10pm-6am) but they'll only show up if it's really egregious, like that 3-7am session would qualify

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if the family room is above yours and they're dragging stuff at 3am, it might be worth checking if the floor has proper schallschutz. a lot of altbau apartments in berlin have shitty insulation between floors, so even normal walking sounds amplified. you could ask your landlord about teppich or a heavier bodenbelag requirement for the unit above

also, the 3-7am thing is past the point of being polite honestly. next time it happens that late, call the polizei on 110. they won't always come but if you say it's been going on for hours and it's 4am, they'll usually send someone. the family will get a warning and a record, which helps if you need to escalate to the hausverwaltung later

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Worth noting that Berlin street names have official umlaut and ß rules that trip people up, so a sign showing "Strasse" versus "Straße" is not actually a spelling error, just an older transcription. Same with "ue" versus "ü" (e.g. "Kantstrasse" vs "Kantstraße"), both are considered valid renderings and you'll see the ß version on the blue Schilder and the ss version on older plaques or in databases that predate Unicode. If the difference you're seeing is between those two forms, there's nothing to fix and both are technically correct.

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if the signs u mean are the old enamel ones on the house facades those are often protected as Baudenkmal so nobody's allowed to correct them even if the spelling is outdated. the binding version is whatever is in the Berliner Strassenverzeichnis plus the entry in the Liegenschaftskataster, so if u tell me the street i can point u to the right Bezirksamt Mitte or Charlottenburg-Wilmersdorf page. tbh the merged district thing is real but the facade signs are a separate story, theyre basically museum pieces at this point

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honestly thats super common in Charlottenburg, the district offices were merged from older Bezirke and nobody ever fixed all the Schilder. if its a real street you can check the official strassenverzeichnis on berlin.de, that list is what the Burgeramt actually goes by. which street is it? some of the Kaiserdamm / Kantstrasse signs are notorious for this.

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