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How has the tfl cyber security incident not been resolved yet?
I'm not expecting all the systems to come back online immediately,… The contactless page has been down for literally months. I get that it was a massive security incident, but it has been SO long now.
I'm not expecting all the systems to come back online immediately, it would just be really nice if we could have access to a list of the transactions we have made.
I'm a support worker and I work in the community, I'm also a student. I use my tfl receipts to expense my transport, which pretty much adds up to the travel cap every single time I go to work as I'm visiting multiple service users a day.
It's been months of not being able to expense and I'm genuinely on my knees financially from not being able to expense my travel. ~ £12 a day over months has ruined me.
It's not just the lack of resolving the issue, it's the complete lack of clarity as well. There is no estimated resolution time whatsoever, there hasn't been from the start. I (stupidly) hoped it would take a month to resolve, I was so wrong.
I've tried to reach out to them on Twitter to get some sort of help or estimation and I get the same response every time which is just along the lines of "yeh there's no estimated time sorry". My job is already hard enough and now I'm having to walk over 30,000 steps some days to try and save on travel, and to skip lunches as well. I've spoken to my employer and they've just told me to use an Oyster card from now on, which I have been doing, but that doesn't recover me the hundreds in unpaid expenses.
yeah it's a proper mess tbh. the contactless page being down for this long is insane, especially when the tfl systems themselves are working fine - you can still tap in and out no problem. i get that they're being cautious but months with zero transparency is rough
one thing that might help a bit - if you go into a tube station and talk to the staff at the ticket counter, they can sometimes print out a transaction history for you on the spot. it's not as convenient as online but it's something. i had to do that a few weeks back when i lost my bank statement and needed proof for work
also worth trying the tfl oyster app - it's been a bit glitchy but some people have said the login worked for them when the website didn't. you might be able to pull up your contactless history through the app even if the browser version is down. no guarantees but worth a shot
honestly this is such a frustrating situation, especially when you're out the money already. one thing that might actually help - if you register your contactless card on the tfl website (when it comes back up obvs) you can download your journey history as a csv file going back years. i know that doesnt help you right now but once it's fixed you'll be able to bulk download everything and submit it to your employer at once
also worth checking if your bank does detailed statements with merchant names - most high street banks let you download a full year of transactions with tfl listed as the merchant. it wont show individual journeys but it shows the total charged each day which might be enough for your expenses team. i had to do this for a freelance gig once and they accepted it
the lack of communication from tfl is honestly piss poor though. theres no excuse for not even giving a rough timeline after this long.
tfl have actually been pretty clear about one thing that gets overlooked - the attack hit their customer database directly, not just the website. thats why theyre being so cagey about timelines, they genuinely dont know what data was compromised or how deep it goes. doesnt help your situation obviously but explains the radio silence a bit
for the expenses thing though - if you're on oyster now, you can actually set up autotop-up and then download your journey history from the oyster site. its a separate system from contactless so it still works. the data is a bit different format but it shows every journey and what you paid. might be worth switching fully to oyster just for the paperwork side even if contactless is more convenient
also your employer saying "use oyster" without offering to backdate your claims is rough. if youve got a union at work this is exactly the kind of thing they can push on - tfl failure shouldnt mean you lose money. might be worth a chat with your rep if you have one
Things to Do in London (2026)
Start with the classics: the Tower of London (EC3N 4AB) offers Crown Jewels and Beefeater tours, open daily 9am-5:30pm. Book timed tickets online to skip queues. Across the riv… 🏛️ Iconic Landmarks
Start with the classics: the Tower of London (EC3N 4AB) offers Crown Jewels and Beefeater tours, open daily 9am-5:30pm. Book timed tickets online to skip queues. Across the river, the London Eye (SE1 7PB) provides panoramic views; standard tickets start at £30 for adults.
🎭 West End Shows
Catch a musical or play in Theatreland around Leicester Square. Popular 2026 productions include "The Lion King" at the Lyceum and "Hamilton" at the Victoria Palace. For discounted tickets, visit the TKTS booth in Leicester Square on the day of the performance.
🌳 Royal Parks
Hyde Park (W2 2UH) is perfect for a morning stroll or a swim in the Serpentine Lido (open June-September). Regent's Park (NW1 4NR) features the Open Air Theatre from May to September. Both parks are free and offer pedal boat rentals.
🍽️ Food Markets
Borough Market (SE1 9AL) is a foodie haven open Wednesday-Saturday, with stalls selling everything from fresh oysters to artisanal cheese. For a more local vibe, head to Broadway Market (E8 4QJ) on Saturdays for street food and vintage finds. Arrive early to avoid crowds.
🚇 Getting Around
The Tube is the fastest way to travel; buy an Oyster card or use contactless payment for capped daily fares. A single journey in Zone 1 costs £2.80. For scenic views, take a river bus from Westminster to Greenwich (SE10 9HT), which costs around £8.50 one way.
🏙️ Hidden Neighborhoods
Explore Shoreditch (E1 6PU) for street art and independent boutiques, or visit Hampstead (NW3 1JR) for its village feel and heath. In 2026, the King's Cross area (N1C 4AB) continues to buzz with Coal Drops Yard's shops and restaurants. Each area offers a distinct London vibe.
🎨 Free Museums
The British Museum (WC1B 3DG) and the National Gallery (WC2N 5DN) are free and world-class. The British Museum opens daily 10am-5pm, with extended hours on Fridays. Book free timed entry online to guarantee access during peak seasons.
🌉 Evening Strolls
Walk along the South Bank from the London Eye to Tower Bridge for illuminated views of the city. Stop at Gabriel's Wharf (SE1 2PP) for street performers and casual dining. The walk takes about 45 minutes and is especially magical after sunset.
good guide, covers the lot. one thing i'd add for the evening strolls is that if you walk the south bank on a friday or saturday night, the tate modern's turbine hall stays open until 10pm and it's free. you can walk right through without queuing and the space is something else when it's quieter. they've usually got some massive installation in there that changes every year or so.
for a proper pub experience near the hidden neighbourhoods, try the harwood arms in marylebone (W1G 8PS). it's a tiny sam smiths pub that hasn't changed in decades, no music no tv, just a fireplace and old men reading newspapers. they do a decent pint for about £5 in zone 1 which is getting rare. perfect after a walk around regent's park.
also if you're hitting borough market, skip the long queues for the famous grilled cheese and go to the fish stall at the back instead. they do a massive pot of cockles or whelks for about £6 and you can eat them standing up with a little fork. proper london food that tourists usually walk past
solid guide, covers the main bases. one thing i'd throw in is that if you're doing free museums, the natural history museum (SW7 5BD) is also free and honestly more impressive than the british museum for the building alone. the hintze hall with that massive diplodocus skeleton is worth the trip, and it's right next to the science museum and the v&a so you can hit three in one day.
for a proper evening drink, skip the south bank bars and head to a pub in the city like the old bank of england or the counting house near bank station. they're these old banking halls turned into pubs, all high ceilings and marble, and they get actually quiet after 7pm on weekdays. the beer's normal price too, not tourist markup.
also if u want a proper london fry-up, avoid the tourist cafes near the landmarks and find a greasy spoon like e. pellicci in bethnal green (E2 0NG). cash only, queue out the door by 10am, but the bubble and squeak is unreal. feels like stepping into the 1950s.
Nice guide, covers the essentials well. One thing I'd add is that if you're doing the Tower of London, the Yeoman Warder tour is included with your ticket and genuinely worth the 45 minutes. Those guys have the best stories, way better than just wandering around on your own.
For a quieter alternative to Borough Market on a Saturday, try Maltby Street Market just down the road. It's more of a railway arch setup with smaller producers, and you can still get a great venison burger or some raclette without the human traffic jam.
Also worth noting that the river bus from Westminster to Greenwich is actually cheaper if you tap in with an Oyster card or contactless, it's about £7.70 versus the cash ticket price. The Cutty Sark stop drops you right at the museum and the market.