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Softbank hikari won't let me cancel? Scam?
I took their 10G plan, it's an NTT east collab, so I naively assumed the speed would be the same as any other ntt east provider.
Turns… Wondering if anyone managed to cancel with softbank hikari 10G.
I took their 10G plan, it's an NTT east collab, so I naively assumed the speed would be the same as any other ntt east provider.
Turns out it is slow, slower than my 1G asahinet plan was. I guess they throttle a lot. Based on minsoku net it's the same for most people using their crappy plan.
I tried to cancel right after they installed (and before the official contract starts), I was it was best to wait for the contract to start to avoid paying installation fees back and also to get the 事業者変更承諾番号 and avoid waiting a month without internet for the new line to be activated. So I did that.
Now that the contract started, I call and after 30min of back and forth they say they can't do it because "their system doesn't allow it".
My Japanese isn't perfect so I may be at fault here, but I feel more and more frustrated by that and was hoping someone who went thru that process could share experience.
fwiw I went through something similar with them last year. the trick that actually worked for me was calling during their 営業時間外 (like 9pm on a weekday) and getting transferred to the 解約専門 department instead of the general support line. the regular staff just reads off a script, but the cancellation team actually has the power to process it.
also make sure you're asking for the 事業者変更承諾番号 specifically, not just "cancel". they legally have to give it to you within 2 business days once you request it, it's not optional. if they refuse again tell them you're recording the call (even if you're not, it usually makes them escalate faster). took me about 45min total once I got the right department on the line
honestly i think the "system doesn't allow it" is just their way of saying they dont want to lose the sale. i had the same issue with softbank hikari last year and what finally worked was sending a written complaint via their 問い合わせフォーム on the website. i wrote in simple japanese explaining i needed the 事業者変更承諾番号 per the 電気通信事業法 and cc'd the 総務省's telecom dispute line. got a call from a manager within 3 days who processed it immediately
also worth noting that softbank hikari 10G uses a different routing than standard ntt east plans. they run through their own proxy servers which adds latency and kills speed for anything non-japanese. if you switch to an ntt east直収型 provider like asahinet or biglobe you'll see a huge difference. the minsoku numbers dont lie but the real issue is international routing not just throttling
yeah softbank hikari is notorious for this, you're not alone. the "system doesn't allow it" is their standard script to stall you. what worked for me was filing a formal complaint through the NTT east お客様センター, since it's technically their line too. took about a week but they pushed Softbank to process the 事業者変更承諾番号 without the usual runaround.
also worth hitting up the 消費者センター (consumer affairs center) in your ward, they handle telecom disputes and Softbank usually folds once they get involved. just be ready for a few more phone calls, it's annoying but doable
Where to Stay in Tokyo (2026)
Shinjuku is perfect for first-timers who want nonstop energy, neon lights, and endless dining options. Budget travelers can stay near Shinjuku Station for easy acce… 🏙️ Shinjuku: The Heart of Tokyo
Shinjuku is perfect for first-timers who want nonstop energy, neon lights, and endless dining options. Budget travelers can stay near Shinjuku Station for easy access to the Yamanote Line, with hostels like Khaosan Tokyo Kabuki starting around $30 per night. For a splurge, the Park Hyatt Tokyo offers skyline views from $500 per night.
🌸 Shibuya: Trendy and Youthful
Shibuya is ideal for nightlife lovers and fashion-forward visitors, with the iconic Scramble Crossing right outside your door. Mid-range hotels like the Shibuya Excel Hotel Tokyu run $150-250 per night, while capsule hotels like Nine Hours Shibuya offer a budget option at $40. Families might prefer quieter streets just a 10-minute walk from the station.
🏯 Asakusa: Traditional and Budget-Friendly
Asakusa offers a glimpse of old Tokyo with Senso-ji Temple and Nakamise Street, perfect for culture seekers and families. Budget ryokans like Ryokan Asakusa Shigetsu start at $80 per night, including a traditional breakfast. The area is quieter at night, so night owls may want to stay closer to Ueno or Akihabara.
🌳 Ueno: Family-Friendly and Cultural
Ueno is excellent for families thanks to Ueno Park, the zoo, and several museums all within walking distance. Hotels like the Ueno Station Hostel Oriental I offer dorm beds from $25, while the Mitsui Garden Hotel Ueno costs around $120 per night. The area is well-connected by JR and metro lines, making day trips easy.
💻 Shibuya and Shinjuku for Digital Nomads
Digital nomads should look at Shibuya or Shinjuku for coworking spaces and reliable Wi-Fi. The Shibuya Stream building has a free coworking lounge, and nearby cafes like Fuglen Tokyo offer strong coffee and outlets. Monthly apartment rentals via services like Sakura House start around $1,000 in these areas.
🌆 Roppongi: Nightlife and Luxury
Roppongi is the go-to for upscale nightlife, with clubs like V2 Tokyo and high-end bars. Luxury hotels such as the Grand Hyatt Tokyo start at $400 per night, while business hotels like the Roppongi Plaza Hotel offer rooms from $100. The area is also close to art museums like Mori Art Museum.
🚃 Getting Around: Station Proximity Matters
Staying near a Yamanote Line station (Shinjuku, Shibuya, Tokyo, Ueno) saves time and money on transit. A 24-hour metro pass costs 800 yen and covers Tokyo Metro and Toei lines. Avoid staying too far from a station, as taxis are expensive (starting at 420 yen for the first kilometer).
💰 Price Tiers and Budget Tips
Budget travelers can find capsule hotels or hostels for $20-40 per night in areas like Asakusa or Ueno. Mid-range business hotels (Toyoko Inn, APA Hotels) average $80-120 per night. For luxury, expect $300-600 per night in central districts. Book early for cherry blossom season (late March to early April).
honestly the guide nailed it but i'd throw in nakameguro for anyone visiting in spring. the canal walk during cherry blossom season is insane, way less crowded than ueno or shinjuku gyoen. plus there's a killer onigiri spot called Onigiri Bongo that sells out by noon, and the area has a ton of tiny wine bars and vintage shops. rooms at the Claska hotel start around $120 and it's a quick hop to shibuya on the tokyu line
solid write-up, covers the big ones well. for my money, if you're a food nerd, staying near a good tsukemen or ramen spot is a legit strategy. i booked a hotel in takadanobaba once just cause i wanted to be walking distance from Taishoken, the tsukemen birthplace. that area is also full of student bars and cheap eats since Waseda Uni is there, rooms at the b:CONTE hotel run like $90 a night and it's two stops from Shinjuku on the Yamanote. way less tourist crush than Shibuya for late-night bowls
This is a solid breakdown, really covers the main bases well. One thing I'd add for anyone staying in Shinjuku is that the station itself can be overwhelming even for locals, so picking a hotel on the west side near the Tokyo Metropolitan Government Building is a good hack. The views from the free observation deck there are just as good as the paid ones, and you avoid the chaos of the east exit. For cheap eats in that area, the basement floor of Takashimaya department store has incredible takeout bento boxes under 1,000 yen that beat most convenience store meals.