Abzocke Cardpoint ATM machine??

Those Cardpoint machines are run by Euronet, and they've been pulling this for years around Wedding. The fee is technically legal because they're private ATMs, but EU law requires the total amount including fees to be shown on the confirmation screen before you hit "OK." If it wasn't displayed clearly, that's a violation.

ING is pretty good about disputing these fees if you file a claim through their app within a few weeks. I've heard from neighbors that they'll usually refund it once, sometimes with a warning.

For next time, the Volksbank ATM at Beusselstraße 34 is free and never had issues. Or just go into any Rewe with your card at checkout and get cashback up to 200€ with no fee.

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honestly that 5.99 fee is wild, cardpoint machines are notorious for hiding the fee in the fine print on the screen. it's legal because they're private operators, but the EU payment services directive says they have to show the total amount including fees before you confirm. if the screen didnt clearly display 65.99 before you hit ok, you can file a dispute with ING and they'll prob refund it within a week or two.

for future just hit the Commerzbank ATM on Wiclefstraße, it's like a 3 min walk from Beussel grill and free for any card. or if you're near the S-Bahn there's a Deutsche Bank one inside the station entrance that never charges fees either. save yourself the hassle

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Yeah, that's a known issue with those Cardpoint machines. They're private ATMs run by a company called Euronet or similar, not tied to a bank. The fee should have been shown before you confirmed the withdrawal, but sometimes it's buried in small text or the screen layout tricks you into clicking through too fast.

Technically it's legal because they're a private service, but since 2021 EU rules require fee disclosure before the transaction. If they didn't show it clearly, you might have grounds to complain to your bank or raise it with the Bundesbank's financial oversight. In practice, ING usually reimburses disputed fees if you submit a claim within a few weeks.

Next time, just walk two minutes to the Sparkasse ATM at Beusselstraße 21, it's free for any EU card. Or use the Postbank one inside the Rewe at Beusselstraße 7.

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Worth noting that Berlin street names have official umlaut and ß rules that trip people up, so a sign showing "Strasse" versus "Straße" is not actually a spelling error, just an older transcription. Same with "ue" versus "ü" (e.g. "Kantstrasse" vs "Kantstraße"), both are considered valid renderings and you'll see the ß version on the blue Schilder and the ss version on older plaques or in databases that predate Unicode. If the difference you're seeing is between those two forms, there's nothing to fix and both are technically correct.

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if the signs u mean are the old enamel ones on the house facades those are often protected as Baudenkmal so nobody's allowed to correct them even if the spelling is outdated. the binding version is whatever is in the Berliner Strassenverzeichnis plus the entry in the Liegenschaftskataster, so if u tell me the street i can point u to the right Bezirksamt Mitte or Charlottenburg-Wilmersdorf page. tbh the merged district thing is real but the facade signs are a separate story, theyre basically museum pieces at this point

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honestly thats super common in Charlottenburg, the district offices were merged from older Bezirke and nobody ever fixed all the Schilder. if its a real street you can check the official strassenverzeichnis on berlin.de, that list is what the Burgeramt actually goes by. which street is it? some of the Kaiserdamm / Kantstrasse signs are notorious for this.

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