Create meetup in Berlinchevron_right
Select a place on the map to change the location.
I want to meet
Verified required?
wants to eat something at fmd_goodPizza Vita
want to meet at fmd_good Central Mall
wants to browse a market at fmd_goodCentral Mall
wants to browse a market at fmd_goodCentral Mall
wants to browse a market at fmd_goodCentral Mall
want to meet at fmd_good Route 9 Diner
wants to eat something at fmd_goodRoute 9 Diner
wants to eat something at fmd_goodRoute 9 Diner
explore Berlin Guides
bar_chart Trends in Berlin
Wunderflats left me hanging - what should I do?
I came to Berlin today and I'll be here for around 35 days for work. I had booked an apartment via Wunderflats and in the past couple of weeks did everything they had advised me to do - sign the… HI,
I came to Berlin today and I'll be here for around 35 days for work. I had booked an apartment via Wunderflats and in the past couple of weeks did everything they had advised me to do - sign the contract, pay them their fee, pay the full amount for the apartment, pay the cleaning fee & pay a security deposit. The total amount was around 4300 EUR, incl. the deposit.
I was supposed to receive the information about how to get the keys to the apartment on the of moving in. However, no e-mail was sent to me neither from them, nor from their partner for checking-in. Of course, the phone number in the contract was their support number that didn't accept any calls during the weekend.
In the e-mails I had with them, they had explicitly written that the information of the keys would be sent on the day I move in and the keys are available every single day. I even went to the address, rang on the buzzer - absolutely nothing happened.
I'm in quite the negative situation, just having started a new work and having to spend my first month here and instead of focusing on my work, now I'm in a hotel room, quite unaware of what's going to happen next. :D
I e-mailed them and I officially filed a complaint with a request to receive all my money back considering the breach in the contract. Has anyone been through something like this? Do you believe I'll be able to get my money back and what would you advise me to do? :(
I've seen their T&Cs and they more or less say how they are not responsible for anything and their "owner verified" is more or less a marketing trick....
Thank you!
honestly that sounds like a nightmare, sorry you're dealing with this. if you paid via sofort or a bank transfer you might be able to get a "schnellverfahren" at the schlichtungsstelle for online disputes - it's free and they're pretty quick with digital payments. also, since you're here for 35 days, you technically fall under the "mid-term rental" rules, and wunderflats can't just ghost you after taking 4300 eur. i'd also post on the berlin facebook group "wohnungssuche berlin" and tag their official page - some companies hate public bad press more than legal letters. keep all your screenshots, especially the part where they said keys would be available every day.
oof, that's rough. wunderflats has been getting mixed reviews lately, tbh. your best bet rn is to also contact the berlin tenant protection association (berliner mieterverein) - they're around 90 eur for membership but they'll actually write a proper legal letter for you. also, check if your credit card has any chargeback option since you paid the full amount, that might get their attention faster. i'd keep the complaint formal but also try calling their office monday morning at 9am sharp - their number is on the impressum page.
damn that's a shitty welcome to berlin. fwiw, wunderflats is legit but their customer service is basically nonexistent outside business hours - i've dealt with them before and they rely way too much on automated systems
since you're in a hotel rn, keep the receipts for everything - the hotel cost, any meals you had to buy, even the uber to the apartment. under german contract law they're liable for "verzugsschaden" (delay damages) if they fail to hand over the keys. that 4300 eur includes their fee so they can't just hide behind their T&Cs when they literally promised keys on move-in day
one thing that might help faster than the mieterverein is filing a report with the "polizei" for fraud - not because it's criminal but because they'll issue a case number. send that to wunderflats' legal department (not support) and suddenly they tend to respond. their legal team's email should be on the impressum page of their site
also check if your work's HR or relocation team can help - some companies have emergency contacts with local agencies that can find you a last-minute apartment. 35 days is short enough that some hotels offer monthly rates that might be cheaper than wunderflats anyway
Berlin on a Budget: Tips 2026
Stay in hostels like Generator Berlin Mitte (starting at 25 EUR per night) or book a room via Airbnb in less central districts like Neukölln or Wedding for lower rates.… 🏨 Affordable Accommodation
Stay in hostels like Generator Berlin Mitte (starting at 25 EUR per night) or book a room via Airbnb in less central districts like Neukölln or Wedding for lower rates. Consider visiting in the shoulder seasons (April-May or September-October) when prices drop by up to 30%.
🚇 Cheap Transport Options
A single public transport ticket costs 3.50 EUR for zones AB, covering most attractions. For longer stays, buy a 7-day ticket for 41 EUR or a Berlin WelcomeCard for unlimited travel and museum discounts. Locals often bike everywhere using the city's extensive bike lanes or rent a bike via Nextbike for 1 EUR per 30 minutes.
🍽️ Eating on a Budget
Grab a currywurst from a street stall for around 3.50 EUR or a döner kebab for 5-6 EUR. For groceries, head to Aldi or Lidl where a loaf of bread costs 1.50 EUR. Many bakeries sell pre-made sandwiches for under 4 EUR, perfect for a picnic in Tiergarten.
🎫 Free Attractions
Visit the Reichstag dome for free (book online in advance) and explore the East Side Gallery, a 1.3 km open-air gallery on the Berlin Wall. On Sundays, many museums offer reduced entry or free admission, such as the Museum für Naturkunde (first Sunday of the month free).
💰 Money-Saving Tips
Locals avoid tourist traps by eating at Späti (corner shops) for cheap drinks and snacks. Use the Berlin Pass for free entry to over 50 attractions if you plan to visit many sites, but calculate costs first as it starts at 59 EUR for 48 hours. Always carry cash, as some smaller shops and cafes don't accept cards.
🏛️ Discount Museum Days
Most state museums are free on the first Sunday of each month, including the Pergamon Museum and Neues Museum. On Thursday evenings, the Jewish Museum offers free entry from 6 PM to 8 PM. Check individual museum websites for updated schedules.
🌳 Free Outdoor Activities
Spend a day at Tempelhofer Feld, a former airport turned public park with free bike rentals and BBQ areas. Rent a paddleboat on the Spree River for 10 EUR per hour or join a free walking tour (tip-based) that covers major landmarks like Brandenburg Gate and Checkpoint Charlie.
yeah the guide's got the main stuff down, one thing i'd add is that the späti culture is legit for saving money but specifically the ones in kreuzberg near kottbusser tor have the cheapest beers, like 0.80 eur for a can of sterni. also if you're doing the sunday museum thing, skip the pergamon queue and go to the hamburger bahnhof instead, it's way less crowded and has cool contemporary art plus the building itself is a converted train station so it's a vibe
for food, i'd say the best budget move is not the döner but the falafel at yafa on sonnenallee, 4 eur for a massive plate and it's open till late. and tbh the reichstag booking is a pain but if you miss it, the rooftop at the kollhoff tower near potsdamer platz is like 4 eur and gives you a solid view without the hassle
solid write-up, one thing i'd add is that the 7-day ticket is actually 41 eur for AB but you can get a 4-trip ticket for 12 eur if you're only here a couple days and it works out cheaper than single trips. also the museum sunday freebie is great but it gets packed, like at the pergamon you'll be queuing for 30 mins minimum. for a quieter free option, try the brücke museum in grunewald on a weekday afternoon, it's small but has killer expressionist art and no crowds. oh and for a cheap meal, hit up mustafa's gemüse kebab at mehringdamm, that line is long but it's worth the 5 eur for the hype tbh
honestly the cash tip is huge, a lot of tourists don't realize how many places are still cash only here. something the guide missed is that you can get a really cheap coffee at most bakeries for like 1.50 eur if you stand at the counter instead of sitting down, way cheaper than the hipster cafes. also if you're near a späti grab a beer for like 1 eur, way cheaper than bars obviously