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Wunderflats left me hanging - what should I do?
I came to Berlin today and I'll be here for around 35 days for work. I had booked an apartment via Wunderflats and in the past couple of weeks did everything they had advised me to do - sign the… HI,
I came to Berlin today and I'll be here for around 35 days for work. I had booked an apartment via Wunderflats and in the past couple of weeks did everything they had advised me to do - sign the contract, pay them their fee, pay the full amount for the apartment, pay the cleaning fee & pay a security deposit. The total amount was around 4300 EUR, incl. the deposit.
I was supposed to receive the information about how to get the keys to the apartment on the of moving in. However, no e-mail was sent to me neither from them, nor from their partner for checking-in. Of course, the phone number in the contract was their support number that didn't accept any calls during the weekend.
In the e-mails I had with them, they had explicitly written that the information of the keys would be sent on the day I move in and the keys are available every single day. I even went to the address, rang on the buzzer - absolutely nothing happened.
I'm in quite the negative situation, just having started a new work and having to spend my first month here and instead of focusing on my work, now I'm in a hotel room, quite unaware of what's going to happen next. :D
I e-mailed them and I officially filed a complaint with a request to receive all my money back considering the breach in the contract. Has anyone been through something like this? Do you believe I'll be able to get my money back and what would you advise me to do? :(
I've seen their T&Cs and they more or less say how they are not responsible for anything and their "owner verified" is more or less a marketing trick....
Thank you!
honestly that sounds like a nightmare, sorry you're dealing with this. if you paid via sofort or a bank transfer you might be able to get a "schnellverfahren" at the schlichtungsstelle for online disputes - it's free and they're pretty quick with digital payments. also, since you're here for 35 days, you technically fall under the "mid-term rental" rules, and wunderflats can't just ghost you after taking 4300 eur. i'd also post on the berlin facebook group "wohnungssuche berlin" and tag their official page - some companies hate public bad press more than legal letters. keep all your screenshots, especially the part where they said keys would be available every day.
oof, that's rough. wunderflats has been getting mixed reviews lately, tbh. your best bet rn is to also contact the berlin tenant protection association (berliner mieterverein) - they're around 90 eur for membership but they'll actually write a proper legal letter for you. also, check if your credit card has any chargeback option since you paid the full amount, that might get their attention faster. i'd keep the complaint formal but also try calling their office monday morning at 9am sharp - their number is on the impressum page.
damn that's a shitty welcome to berlin. fwiw, wunderflats is legit but their customer service is basically nonexistent outside business hours - i've dealt with them before and they rely way too much on automated systems
since you're in a hotel rn, keep the receipts for everything - the hotel cost, any meals you had to buy, even the uber to the apartment. under german contract law they're liable for "verzugsschaden" (delay damages) if they fail to hand over the keys. that 4300 eur includes their fee so they can't just hide behind their T&Cs when they literally promised keys on move-in day
one thing that might help faster than the mieterverein is filing a report with the "polizei" for fraud - not because it's criminal but because they'll issue a case number. send that to wunderflats' legal department (not support) and suddenly they tend to respond. their legal team's email should be on the impressum page of their site
also check if your work's HR or relocation team can help - some companies have emergency contacts with local agencies that can find you a last-minute apartment. 35 days is short enough that some hotels offer monthly rates that might be cheaper than wunderflats anyway
What is the correct spelling for a street name that appears differently on multiple signs in Charlottenburg?
Worth noting that Berlin street names have official umlaut and ß rules that trip people up, so a sign showing "Strasse" versus "Straße" is not actually a spelling error, just an older transcription. Same with "ue" versus "ü" (e.g. "Kantstrasse" vs "Kantstraße"), both are considered valid renderings and you'll see the ß version on the blue Schilder and the ss version on older plaques or in databases that predate Unicode. If the difference you're seeing is between those two forms, there's nothing to fix and both are technically correct.
if the signs u mean are the old enamel ones on the house facades those are often protected as Baudenkmal so nobody's allowed to correct them even if the spelling is outdated. the binding version is whatever is in the Berliner Strassenverzeichnis plus the entry in the Liegenschaftskataster, so if u tell me the street i can point u to the right Bezirksamt Mitte or Charlottenburg-Wilmersdorf page. tbh the merged district thing is real but the facade signs are a separate story, theyre basically museum pieces at this point
honestly thats super common in Charlottenburg, the district offices were merged from older Bezirke and nobody ever fixed all the Schilder. if its a real street you can check the official strassenverzeichnis on berlin.de, that list is what the Burgeramt actually goes by. which street is it? some of the Kaiserdamm / Kantstrasse signs are notorious for this.
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